Imperial Wins

Responsible gambling at Imperial Wins

Gambling at Imperial Wins is entertainment for adults aged 18 and over, and it stays entertainment when you decide the budget and the time before the first spin. Our safer-play guidance starts with habits you set before a session and the control tools we provide inside your account.

Tips for keeping play under control

  1. Decide what you can afford to spend before you begin, separate from money needed for bills.
  2. Set a stopping time for the session and take a break when you reach it.
  3. Treat the catalogue of slots, table games, scratchcards, video poker and live-casino games as variety, so a change of game is a good moment to pause.
  4. Check how you feel after a loss, and keep your stake steady instead of raising it to win the money back.
  5. Keep deposits for money you can set aside for leisure, and stop adding funds when a limit is reached.

Control tools in your account

Our tools put the decision in your hands:

  • Deposit, wager (bet), loss and session-time limits cap what you put in, stake or lose and how long you stay.
  • Limits are lowered instantly, and raising a limit takes 24 hours.
  • Reality checks remind you how long you have played.
  • Cooling-off periods and time-outs give you a pause from play.
  • Account reinstatement during a time-out can be requested, so set a time-out only for a period you intend to keep.
  • Self-exclusion is available for a set period or indefinitely, and permanent self-exclusion starts by contacting us.
  • A self-assessment test helps you reflect on your play.
  • Filtering partners GamBlock and Net Nanny can block gambling sites on your devices.

Getting help in Australia

If play is affecting your finances, your sleep or your relationships, speak with an independent service. The national Gambling Helpline on 1800 858 858 is free, confidential and open 24 hours a day, 7 days a week. Gambling Help Online is a separate service that offers online counselling and chat around the clock. BetStop is the free National Self-Exclusion Register run by the Australian Government. Our self-assessment is a starting point for reflection, and talking to one of these services is the next step. A call can begin before a problem feels serious.

Warning signs to take seriously

Watch for changes in behaviour, including:

  • using money set aside for rent, bills or food;
  • hiding spending or time online from people close to you;
  • returning to play mainly to recover a loss;
  • raising deposits or stakes after each loss;
  • feeling anxious, irritable or low when you are not playing;
  • playing longer than planned or skipping sleep and work;
  • borrowing money to keep playing.

Pause, use a limit or a time-out, and call a support line when two or more of these sound familiar. Our VIP programme and cashback offers are extras on top of play and never a reason to stay longer than planned. Play is for adults only, so keep your account details away from anyone under 18.

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